Alinco Computers, Inc. Total Network Solutions












Help Desk Services
Alinco IT, Inc. 2011 pricelist of service deliverables.
(subject to change without notice)

PROFESSIONAL SERVICES
Rates:
BLOCK HOURS
Blocks of 40 hours @ $135.00 per hour
MANAGED SERVICE CUSTOMERS
Per hour rate with Managed Services contract is @
$155.00 per hour
STANDARD BILL RATE
Per hour rate is @ $175.00 per hour
NOTES
All onsite services require a two hour minimum
Travel time will be billed in excess of 25 miles from
our Dispatch Office (Brea, Ca)
All remote services will be deducted at full hour
increments

CONSULTING SERVICES
IT consulting services will be billed at $175.00 / per hour at 4 hour block minimum. Services included but not limited to:
Analysis and design
Administration Assistance or tutorial
Project Scope and Administration
General Q&A

MANAGED SERVICES
OPERATING HOURS
24x7 Server Monitoring and Alerting
6:00 am to 5:00 pm PST Limited Helpdesk Support
(3 calls per incident w/ unlimited incidents)
6:00 am to 5:00 pm PST Remote Service and Support SLA
Exhibit B (3 calls per incident w/ unlimited incidents)

SERVERS ONLY
Bill Type: Monthly recurring dues
$268.00 per server for < 10 servers
$201.00 per server for > 10 servers

WORKSTATION
Bill Type: Monthly recurring dues
$70.00 per workstation for < 50 users
$52.50 per workstation for > 50 users

PROJECT MANAGEMENT
Time for project management will be billed at $90 / hour

"… I would like to thank you and your staff for the great job on our PSI 10.1 and Macola 7.5 transition. You and your staff went beyond the "What ever it takes" attitude and got the job done when it seemed impossible. I'm very glad to have found you and have you and your company as an ongoing resource for us here at WestAmerica Graphics ..."

Brian Turner, CAN
Director of Information Systems
WestAmerica Graphics
Foothill Ranch, California



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